Refund and Returns Policy
Effective Date: December 4, 2024
At Plan Invest, we strive to provide excellent services and products to our customers. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand how we handle returns, refunds, and exchanges.
1. Returns
We accept returns for most products and services within 30 days from the date of purchase. To be eligible for a return:
- The product must be in its original, unused condition, with all original tags, packaging, and materials.
- You must provide proof of purchase, such as an order number or receipt.
Non-returnable items include:
- Customized services or products that are tailored to your specifications.
- Digital products or services that have already been accessed or used.
- Any items marked as final sale.
2. Refunds
Once we receive your returned product or request for a service refund, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note:
- Shipping charges are non-refundable unless the return is due to a mistake on our part.
- If you received a product as a gift, the refund will be issued to the gift purchaser’s original payment method.
3. Exchange Policy
If you would prefer to exchange your product for a different size or item, we offer exchanges within 30 days of purchase. To initiate an exchange, please contact our customer service team. The exchanged product must be in its original, unused condition with all packaging intact.
4. How to Return a Product
To initiate a return or request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at info@planinvest.click or call 501-516-1945 to request a return authorization.
- Ship the Product Back: Once your return is authorized, please ship the product to the following address:
Plan Invest
2148 Masonic Hill Road
Little Rock, Arkansas, United States
Phone: 501-516-1945 - Wait for Confirmation: Once we receive your returned product, we will inspect it and notify you regarding your refund, exchange, or store credit.
5. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check your bank account or credit card statement again. If there is no refund issued, contact your bank or credit card provider, as there may be some processing time before the refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@planinvest.click.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., receiving the wrong product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Contact Information
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:
Plan Invest
2148 Masonic Hill Road,Little Rock, Arkansas, United States
Phone: 501-516-1945
Email: info@planinvest.click
Website: planinvest.click
By making a purchase with Plan Invest, you agree to abide by this Refund and Returns Policy. We reserve the right to update or change this policy at any time, so please review it periodically.